Shipping & Returns

This page explains how we ship orders and how returns and refunds work. If anything is unclear, email [email protected].

Where we ship

• We currently ship to addresses in the United States only.
• We can't deliver to PO boxes. Please enter a full street address at checkout.

Processing and delivery times

• Processing: 1–3 business days after your payment is confirmed.
• Delivery: most orders arrive within 5–11 business days after shipping. Some orders take longer, especially around holidays and sale periods.
• Our products ship from an overseas fulfillment warehouse. These are estimates, not guarantees.
• You will receive a tracking number by email once your order ships.

Customs, duties and taxes

Orders ship from outside the United States. If any import duties or taxes apply to your order, they are handled as described at checkout. If you are asked to pay anything additional on delivery, contact us before refusing the package.

Wrong or incomplete address

Please check your address carefully before paying. If a package is returned to us because of an incorrect or incomplete address, we can reship it once the extra shipping cost is covered.

30-day returns and refunds

You can request a return or refund within 30 days of delivery.

• Defective, damaged or not as described: email us with your order number and a few photos or a short video. We will send a replacement or a full refund, whichever you prefer, and we cover the return shipping if a return is needed.
• You changed your mind: the item must be in its original condition with all included items. Contact us first so we can send you return instructions. Return shipping costs for change-of-mind returns are paid by the customer unless we agree otherwise.
• Items returned without contacting us first, or damaged through misuse, may not be eligible for a refund.

How to start a return

1. Email [email protected] with your order number and the email used at checkout.
2. Tell us what happened (and attach photos if the item is faulty or damaged).
3. We will reply within 2 business days with the next steps.

When you will get your refund

Once your return is approved (or received, where a return is needed), refunds go back to your original payment method. Your bank may take 5–10 business days to show the refund.

Contact

[YOUR BUSINESS LEGAL NAME]
[YOUR BUSINESS ADDRESS]
[email protected]